White + Warren

<p>We are so sorry to hear about that!&#xA0;</p><ul><li>You can begin a return or exchange for the correct item by visiting <a href="http://returns.whiteandwarren.com" rel="noopener noreferrer" target="_blank">this link</a></li><li>Or you may <a href="https://contact.gorgias.help/forms/0lk8dj2e" rel="noopener noreferrer" target="_blank">contact us</a> and provide your order number and what was received by mistake. Please also let us know if you&apos;d like to have the correct item shipped to you or if you&apos;d prefer a refund. We will be happy to assist!</li></ul>

I received the wrong item in my order

Products

How do I find my order number?

Can I cancel my order?

Can I remove or add an item to my order?

Can I change the size or quantity ordered?

How do I change my billing address?

Order Questions

What is your return policy?

How do I start a return?

My item doesn't fit, can I exchange for different size?

Can I exchange for a different style?

The item I want to exchange for is not available

When will I get my refund?

How do I return a gift I received?

What is not eligible for return?

What is your Holiday 2024 Return Policy?

Returns + Exchanges

How do I track my order?

Why can't I track my order?

How do I change my shipping address?

My order was marked as delivered, but it was not received

Where do you ship?

How long will it take for my order to ship?

Do you offer Free Shipping?

Do you offer Expedited Shipping?

Shipping + Tracking

Where is your cashmere made?

How do I wash cashmere?

How do I choose my size?

Sweater Size Chart

Do you offer e-gift cards?

What happens when I purchase a pre-order item?

The item I received is damaged

I am missing an item from my shipment

When will this be back in stock?

Where can I find White + Warren in stores?

Cashmere Travel Wrap

What are your international shipping methods?

Will I pay shipping, duties and taxes for international orders?

How do I return an international order?

Do you ship to my country?

International Orders

How do I make my order a gift?

Do you offer gift wrapping?

Are prices included?

I forgot to add a gift message to my order

How can I add a gift message to my order?

Gifts

How do I compost my White + Warren poly bag?

Sustainability

Our story

Where can I buy White + Warren in store?

What are the customer service business hours?

How can I contact White + Warren customer support?

About Us

Discount Code Terms and Restrictions

I forgot to apply my discount code

How do I receive my 15% off my first order?

The item I ordered is now on sale

What payment methods do you accept?

What is Klarna?

How do I use my e-gift card for my order?

Payment

How can I unsubscribe?

Account

I want to sell White + Warren in my store

I want to send corporate gifts

Wholesale

I received the wrong item in my orderUpdated 10 months ago