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My order was marked as delivered, but it was not receivedUpdated a year ago

  • Be sure to check the direct FedEx link emailed to you to be sure they marked it as delivered. You can find your FedEx tracking number by clicking track order here
  • FedEx usually includes a photo taken at the time of delivery. If you see a photo, please check to see if you recognize the location. 
  • If it is no longer in the delivery location, please check with other household members, neighbors, or building management who may have collected the package for you
  • If you still are unable to locate the package, please contact us here so we can assist further.
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